• Title

  • Customer Service Representative (Call Center)

    Posted: 12/03/2020

    Searching for Full-Time positions.

    Shifts between 6:00am 10:00pm, 7 Days a Week (Monday Sunday)

    When applying, please detail what hours/days you are willing to work.

    Please share your salary history.

    Customer Service Representative (Call Center) Responsibilities:

    • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    • Building lasting relationships with clients and other call center team members based on trust and reliability.
    • Utilizing software, databases, scripts, and tools appropriately.
    • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
    • Making sales or recommendations for products or services that may better suit client needs.
    • Taking part in training and other learning opportunities to expand knowledge of company and position.
    • Adhering to all company policies and procedures.

    Call Center Representative Requirements:

    • High School Diploma or equivalent.
    • More education or experience may be preferred.
    • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
    • Understanding of company products, services, and policies.
    • Proficiency with computers, especially with PBM software, and strong typing skills.
    • Ability to ask prying questions and diffuse tense situations.
    • Strong time management and decision-making skills.
    • Adaptability and accountability.