Role and Responsibilities

The CRX Pharmacy Technician is responsible for maintaining an effective and professional relationship with clients and patients while positively representing CRX Specialty Solution Pharmacy.

• Verify and check prescription claim data for employer groups.
• Manage calls from members, HR, and Doctors' offices to assist in initiating prior authorizations and other needs.
• Receive dosage changes, prior authorizations, Variable Co Pay eligibility checks, and questions over the phone and verify validity.
• Assist in reprocessing claims in our processing system, if appropriate.
• Collaborate with Pharmacists and Doctor officers to assist in administering prior authorizations and other needs.
• Receive verbal refill and override requests and verify that information is complete and accurate with doctor offices, TPAs and/or HR. Consult with pharmacist when necessary.
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
• Maintains records by recording and filing physicians' orders and prescriptions.
• Ensures medication availability by delivering medications to patients and departments.
• Prepares reports by collecting and summarizing information.
• Contributes to team effort by accomplishing related results as needed.
• Multi-task between multiple CRx and Southern Scripts workforce applications

Required Skills and Competencies

• Display flexibility and adaptability to changing environments.
• Possess the ability to tolerate taxing workloads.
• Function effectively under stress.
• Adhere to deadlines.
• Demonstrate integrity, concern for others, interpersonal skills, interest and motivation.
• Demonstrate a strong work ethic.
• Ability to respect confidentiality of patient information is required.
• Understanding of medical terminology and calculations is required.
• Familiarity with medication names and general uses
• Ability to work as a team and individually to attain personal and departmental goals
• Compounding experience is preferred.
• Basic math and computer skills are required.
• Proficient in Microsoft Office and industry related software programs.

Required Education and Experience

• High School or equivalent
• Certified Pharmacy Technician License
• One year pharmacy technician
• One year customer service