• Title

  • TECHNICAL ASSISTANCE CENTER SPECIALIST

    Posted: 09/18/2022

    Supplemental Information

    Northwestern State University seeks a motivated and experienced individual to assume the position of Technical Assistance Center (TAC) Specialist.

    Review of applications and interviews of candidates will begin immediately and will continue until the position is filled.

    To Apply: Applicants must submit a letter of application, outlining their qualifications, a current resume, and three professional references via email to: apply@nsula.edu

     The successful candidate will be subject to a background check, as a condition of employment.
     
     

    NOTICE OF NON-DISCRIMINATION (FULL DISCLOSURE)
     
    It has been, and will continue to be, the policy of Northwestern State University to be an equal opportunity employer. All employment decisions are based on job related standards and must comply with the principles of equal employment opportunity.

    In keeping with this policy, the University will continue to recruit, hire, train, and promote into all job levels the most qualified persons without regard to race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, veteran status, or retirement status. All personnel actions, such as compensation, benefits, transfers, layoffs, training, and education are administered without regard to race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, veteran status, or retirement status.

    The University is committed to equal opportunity for student success by providing access to educational programs, tuition assistance, and social and recreational activities for all students without regard to race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, veteran status, or retirement status.

    Additionally, the University provides equal access to the Boy Scouts of America and other designated youth groups.

    Student complaints or inquiries related to Title IX should be directed to the Director of Student Advocacy and Title IX Coordinator, Julie Powell (318-357-5570), Room 308 of the Friedman Student Union or email obannonj@nsula.edu.  Employee Title IX issues should be directed to the Executive Director of Institutional Effectiveness and Human Resources, Veronica M. Biscoe (318-357-6359), Room 111 Caspari Hall or email ramirezv@nsula.edu.

    In accordance with Section 35.106 of the Americans with Disabilities Act (ADA), all participants, applicants, organizations, and interested individuals are advised and notified that the ADA Coordinator for Northwestern State University for facilities is the Director of University Affairs, Jennifer Kelly (318-357-4300), located in New Fine Arts, 104 Central Avenue, Ste. 102 or email andersonje@nsula.edu. For student academic services, contact the Director of Access and Disability Support, Taylor Camidge (318-357-5460) located in Room 108-C Watson Memorial Library or email camidget@nsula.edu.  For faculty/staff accommodations and services, contact Executive Director of Institutional Effectiveness and Human Resources, Veronica M. Biscoe (318-357-6359), Room 111 Caspari Hall or email ramirezv@nsula.edu.
     
    *Inquiries regarding employment application status should be emailed to 
    apply@nsula.edu.

    Qualifications

    Preference will be given to applicants with the following qualifications:
     

    • Earned College degree from a regionally accredited institution preferred but not required.
    • Must have good written and oral communications skills
    • Must be able to work within a team-oriented environment
    • Must have organization and priority management skills
    • Relevant experience with installing, troubleshooting, configuring, and maintaining computing systems and applications required. Relevant experience in a campus environment highly desired
    • Relevant experience in providing user support or customer service
    • Relevant professional technology certifications are highly desired
    • Must be able to move and handle technology components and devices

     

    Job Concepts

    This TAC Specialist position will be domiciled at the Natchitoches campus and will be responsible for:

    • Assisting faculty, staff, and students on their technology challenges
    • Provide purchasing information to users on request
    • Provide consultation to departments when making technology purchases
    • Configure and connect devices to the network
    • Setup, install, configure, and repair computer hardware, peripherals, and software
    • Setup and maintain departmental labs
    • Provide application support, such as Microsoft Office, Internet browsers, email, and other office productivity packages
    • Able to physically relocate hardware on campus and complete inventory control procedures
    • Ensure that all systems installed follow University security policies
    • Document closed service requests utilizing a work order system
    • Provide support (including periodic on-site visits) to Leesville, Alexandria, Shreveport, and satellite campuses
    • Assist with setup of events on campus when needed
    • Demonstrate the right balance of technical and customer service skills
    • Create and maintain documentation on systems and procedures
    • Create and manage user tutorials
    • Perform other duties as assigned by supervisor
    • Provide support for both Windows and Mac OS based computers
    • Provide support for mobile devices based on iOS, Android, and Windows Mobile
    • Install and maintain printers, both network and local
    • Diagnose problems and implement solutions in a timely manner
    • Always conduct support in a friendly and professional manner
    • Perform other duties as assigned by supervisor