• Title

  • Food and Beverage Supervisor/Coordinator

    Posted: 02/08/2024

    SUPERVISOR: Chef & Director of F&B EXEMPT (Y/N): No

    CLASSIFICATION: Key Employee

     

    SUMMARY:

    Responsible to insure proper and efficient service to all guests the in the restaurant and food outlets, bars, beverage service stations and on the casino floor, scheduling, product inventory distribution and personnel supervision on a shift.

     

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    • Provide excellent guest service in a professional manner at all times.
    • Follow up on guest complaints and any operational issues that need attention
    • Training of non-management personnel as well as evaluation, scheduling, and mediating team member relations.
    • Orders supplies and maintains par for stock and inventory control.
    • Assures F&B areas are maintained in accordance with company and department standards.
    • Have an understanding of the casino and how to handle the VIP quests.
    • Establish and maintain effective channels of communication with team members and guests.
    • Evaluate operational procedures, recommend changes and implement approved changes, as necessary.
    • Perform job functions of subordinate employees if required.
    • Record all attendance records and related work history in employee files.
    • Address and follow-through with all departmental maintenance and equipment needs.
    • Monitor service levels of all food outlets and all personnel within those areas.
    • Help with the administrative duties of the Food & Beverage Department including scheduling of training, employees attendances, payroll and other duties that have been assigned
    • Answer the phone about catering orders and prepare BEO for such events.
    • Assist in ordering food and beverage products and enter orders into the system
    • Assist with Inventory and monthly reports
    • Assist with employee training for Food and Beverage.
    • Answer the phone for the food and beverage department.
    • Assist in costing menus and recipes and maintaining the Food & Beverage SOP.
    • Computer proficiency (Word, Excel, Outlook).
    • Must be able to demonstrate proficiency in Microsoft Office, grammar, spelling, math, and filing.
    • Other job-related duties as assigned.

     

    MINIMUM QUALIFICATION REQUIREMENTS:

    • High school diploma or GED.
    • Minimum three year of full service restaurant experience in a high volume establishment and at least 1 year as a supervisor or a lead server or bartender.
    • Ability to carry out instructions furnished in verbal and written format.
    • Must be able to demonstrate ability to read and comprehend written instructions..
    • Must pose excellent communication skills.
    • Ability to understand and comply with all departmental and company rules, regulations, policies and procedures.
    • Must pose excellent communication and phone skills.
    • Ability to perform basic math.
    • Ability implements new policies and procedures.
    • Ability to interpret an apply guidelines and procedures.
    • Must poses skills in preparing and maintaining records, writing reports and responding to correspondence.
    • Ability to maintain confidentiality of sensitive information.
    • Ability to establish and maintain effective working relationships with staff and management. Ability to work flexible schedule.
    • Ability to operate a computer, telephone, copier.
    • Computer proficiency (Word, Excel, Outlook).
    • Must be able to demonstrate proficiency in Microsoft Office, grammar, spelling, math, and filing.
    • Must have a complete understanding of the food department function.
    • Must have leadership skills, team-building abilities, and excellent customer relations and communications skills.
    • Must be twenty-one (21) years of age.
    • Valid driver's license and clean driving record.
    • No felony, theft, or stealing convictions.
    • Must successfully pass drug screen and tribal gaming commission licensing.
    • Tribal preference.

     

    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

    • Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications
    • Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications
    • Enrolled members of other recognized tribes who satisfy the minimum job qualifications
    • Military Veterans
    • All others who satisfy the minimum job qualifications

     

    WORKING CONDITIONS:

    • To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift.
    • Also may be subjected to a smoke filled environment.
    • The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.
    • Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.