• Title

  • Players Club Host (PM Shift)

    SUPERVISOR: Players Club Shift Supervisor EXEMPT (Y/N}: No

    CLASSIFICATION: Key Employee

     

    SUMMARY:

    Under direct supervision of the Players Club SupervisorResponsible for generating a positive and friendly atmosphere for all customers. Identifies and greets guests and provides complementary and other service where required. Obtains new player cards. Ensures accuracy of information inputted into Player Tracking System, including address, telephone number(s) and email address. Ensures customer needs are met in a timely fashion. Promotes excellent customer service, positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Performs other duties as assigned.

     

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

    • Ensures positive customer relations through effective communications.
    • Regularly reviews gaming area to assist customers.
    • Greets players in a friendly manner and provides assistance where Evaluates play and point system to award complimentary.
    • Maintains follow up contact with customers
    • Attends periodic meetings and training sessions.
     

    ACCESS TO SENSITIVE AREAS AND INFORMATION:

    • Players Club office, gift storage area, ect.
    • Casino Database for Players Club members.
     

    KEYS:

    • Office
    • Gift areas
     

    SIGNATORY ABILITY:

    Sign various coupons, comp slips, reports, etc.

     

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Knowledge of modern office practices, procedures and equipment.
    • Knowledge of business English, proper spelling, grammar, punctuation and basic arithmetic.
    • Knowledge of principles and practices of public relations, promotions and marketing in a customer service oriented environment.
    • Must be able to demonstrate a proficiency in computer utilization.
    • Ability to write reports and business correspondence.
    • Ability to communicate effectivelin the English language, both verbally and in writing with staff and the general public.
    • Ability to apply basic mathematical skills.
    • Ability to interpret a variety of instructions furnished in written and oral forms.
    • Skill in operating business computers and office machines, including in a Windows environment, specifically Word and Excel.
    • Must be able to pass timed typing test which will check for speed and accuracy.
    • Must be able to create and/or modify a basic Excel spreadsheet.
     

    MINIMUM QUALIFICATIONS:

    • High School Diploma or GED plus one (1) year customer service or related experience.
    • Must have excellent PC, communication and delegation skills.
    • Must be a team player.
    • Must be twenty-one (21) years of age.
    • Ability to communicate effectively, both verbally and in writing.
    • Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
    • Ability to establish and maintain professional relationships with co-workers at all levels.
    • Ability to represent the Casino in a professional manner, building respect and confidence.
    • Ability to work independently and meet strict time lines.
    • Ability to interpret a variety of instructions furnished in written and oral form.
    • Ability to communicate effectivelin the English language, both verbally and in writing with staff and the general public.
    • Ability to apply basic mathematical skills.
    • Ability to interpret a variety of instructions furnished in written and oral form.
    • Skill in operating business computers and office machines, including in a Windows environment, specifically Word and Excel.
    • Must be able to pass timed typing test which will check for speed and accuracy.
    • Valid driver's license and clean driving record.
    • No felony or theft convictions.
    • Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
    • Tribal preference.
     

    TRIBAL PREFERENCE POLICY:

    Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

    • Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
    • Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
    • Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
    • Military Veterans;
    • All others who satisfy the minimum job qualifications.
     

    EDUCATION and/or EXPERIENCE:

    • Must have a high school diploma or GED.
    • At least one (1) year customer service experience.
    • Must have excellent PC, communication and delegation skills.
     

    WORKING CONDITIONS:

    • Must be able to work in a smoke filled environment.
    • Must be able to stand for extended periods of time.
    • Must be able to lift a minimum of 15lbs.
    • Able to stand and walk the property for the entire shift.
    • Ability to listen to customer concerns and make reasonable decisions based on company policies and procedures.
    • Able to analyze situations and handle in a calm and rationale manner.
    • Keep a flexible work schedule.
    • Present oneself in a neat and clean appearance at all times.
    • Work in a fast-paced, high volume, noisy environment with multiple distractions.
    • Present oneself with an outgoing personality and body language that indicates a Guest Services oriented person who is welcoming and friendly at all times.