Security Dispatcher
SUPERVISOR: Security Manager EXEMPT (Y/N): NO
SUMMARY:
Under general direction from the Security Manager, accepts incoming calls to the casino in a prompt, courteous, and professional manner; provides information to the caller or directs the call to the appropriate destination. Maintains confidentiality of all privileged information.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all - inclusive
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.
• Provides information regarding hours, events and promotions to the general public.
• Maintains an accurate call log.
• Projects a friendly and professional image to the customer.
• Maintains files of correspondence, records and other materials with minimal supervision.
• Complies with all internal controls and policies and procedures of position.
• Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Must be efficient in report writing (i.e., incident reporting)
• Performs other duties as required.
MINIMUM QUALIFICATIONS:
High School Diploma or GED preferred one year work experience in reception or answering a multi-telephone line system required. Must be twenty-one (21) years of age. Valid driver's license and clean driving record. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Tribal preference
EDUCATION and/or EXPERIENCE
• Knowledge of business English, proper spelling, grammar, and punctuation, and basic arithmetic.
• Skill in operating a multi-telephone line system.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
WORKING CONDITIONS
While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Work is generally performed in an office setting with a moderate noise level. Occasional work is performed in a Casino setting with exposure to second-hand smoke and a moderate noise level. Extended hours and irregular shifts are required. Tight time constraints and multiple demands are common.
Work Schedule & Acceptance:
I understand by accepting this position with Jena Choctaw Pines Casino that I can perform the essential functions for the job. I can work any shift due to the business being open 24/7, 365 days a year. We are open and operating on all Holidays. I understand that I am expected to work the schedule that is assigned to me weekly, or monthly with any changes that are made. I understand that it is important to be on time for any and all shifts due to the fact we relieve a co-worker and we have schedule events for our guest. I understand we have in our handbook, Penalty Points that will be charged and accumulated for all absences. We have the section in our handbook on Rules of Conduct. I have read this statement and agree.
Name: ______________________________ Date: __________________________
Supervisor:__________________________ Date:_____________________